Pacchetti vacanze in Saint James

1. At check in i had to wait for quite sometime now i see why they have a seated check in 2. When i got to the room i saw some dishes at the front, they were there until the other evening 3. The following day which was my birthday, i had pure flies following some fruits that were in the room when i came i called room service multiple times and no one came 4. Later that day on my birthday the room started flooding there was showers of rain coming from the roof. I paid $100usd for decorations it was all ruined 5. The front desk wanted to send maintenance and someone to clean up the water i said no i need a different room 6. I receive a new room like what i had not even an upgrade, they didnt even think to redo decorations being that it was my birthday. When i tried to use the plug in the room it came out in my hand i could have been electrocuted 7. As a vip Expedia guest i received late check out, i was hoping the hotel would happily grant this after what has happened they wanted to move us again to a junior sweet to stay until 6:00 after i just had to moved to this room It was entirely a bad experience i would never go back or recommend any one to go They could have

great stay, great family experience. All staff were pleasant and very helpful.